Avoid trueroots if you planning to call India
June 11th, 2008
I wanted vent here. VSNL or trueroots or TATA or whatever the f**k they call themselves recently launched their service in US to call india. They are a bunch of copy cats for sure of airtel call home offering which doubled the calling card amount during their launch promotion.
However, after I signed up & paid, when I try to call India, the 800 number said my account is blocked. Then I called customer service and I was told that my account has been terminated. The reason, my email address doesn't match my first initial & last name. This must be the stupidest reason I have ever heard. These guys need an excuse to cancel the account ( donnow why ) & found the most lame reason to do this.
Avoid them at any cost.
June 19th, 2008 at 06:50 AM Same thing here; they say it is a security feature that the email address (at least a few characters) should match the name on the credit card! What a bunch of s**t heads with no sense of reality! And that too from the House of Tata's! I just terminated my accounts with them and don't mind paying more to deal with some one with a bit more intelligence!
June 21st, 2008 at 09:14 AM I wonder why they ever make dump management decisions like this. I care less about them canceling my account but was more worried about the state of decision making qualities of Indian Corporate houses. Is it lack of technical knowledge, lack of any concern for their customers or just plain old dumbness. Coming from TATA is even more mind boggling.
July 9th, 2008 at 07:32 PM Their ZEE TV ad. is as dumb as their service. Worst ever! Everyone is right in here. Just do not go with them.
July 13th, 2008 at 02:15 PM I never expected any comments on this blog post. But seems like there more people who are baffled by management decisions which downright ridiculous.
October 1st, 2008 at 07:39 PM I signed up for their service from Canada. I was told that my account will be credited with an equal amount in 24 hours. Two weeks later, my account is not credited. I called their customer service and it keeps on telling me that estimated wait time is 10 minutes. Even after 30 minutes, the message was saying that the wait time is 10 minutes. I emailed them and there is no reply. I can't believe this is coming from Tata. ANyways, when my credit is up, I am leaving this company
July 19th, 2009 at 04:00 PM agree...they seemed good in the beginning...now doing dirty tricks...